Opening an unexpected $500 to $1,000 water bill from City of Rialto Water Services can cause immediate panic. However, if the surge was caused by an underground pipe break that has since been professionally repaired, you may qualify for a billing adjustment.
Rialto Water Services Leak Adjustment Policy
Rialto municipal utilities typically allow customers to apply for an underground leak adjustment once every 12 to 24 months. To qualify, the leak must have been subterranean (hidden underground or beneath the slab) and repaired by a California licensed C-36 plumbing contractor.
Documentation You Must Provide
- Itemized Plumber Invoice: Clearly stating the date, location of the leak, and that non-invasive repairs were completed.
- Photographic Evidence: Before and after pictures of the repaired pipe.
- Water Meter Verification: A post-repair meter reading showing zero continuous consumption.
Our technicians provide full billing adjustment documentation for every customer.